Last updated: November 22, 2023

Chi Animal Hospital (CAH) ("us", "we", or "our") operates https://www.chi.hospital/ (the "Site"). In some instances, policy is extended to CAH affiliates, Chi University and Jing Tang Herbals, collectively referred to as “Chi.” This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use the data collected by the Site in the manners detailed below. By using the Site, you agree to the collection and use of information in accordance with this policy.

Chi Animal Hospital will never sell your Personal Information to a third party or use that information in a manner unrelated to the services we provide.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to your name ("Personal Information"). This information is required if you request contact or book an appointment.

How We Use Your Information

• To improve customer service.

• To process transactions.

• To respond to your request or other correspondence.

• To collect information on your pet.

• At your request, to send you emails containing information and updates pertaining to your order or request, notifying you of relevant product information in addition to receiving occasional company news, updates, promotions, or related product or service information, etc.

• To administer and fulfill marketing promotion, contest, survey or other site features.

• We may share information with trusted third-party companies, contracted to perform functions on our behalf (i.e., credit card processing companies, chat services, appointment scheduling, order fulfillment and shipping, marketing and promotional distribution, posting customer ratings and reviews).

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze the collected data.

We will disclose personal information and/or an IP address, when required by law or in the good faith belief that such action is necessary to:

1. conform to the edicts of the law or comply with legal processes served on us.

2. protect and defend the rights or property of the Chi network of sites and related properties, or visitors to Chi sites and related properties;

3. identify persons who may be violating the law, or otherwise misusing Chi sites or its related properties; and

4. to cooperate with the investigations of purported unlawful activities.

Communications

Chi may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that you agree to receive.

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 11/22/2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us.