Client Rights & Responsibilities

Please note that for payment, we will gladly accept cash and credit cards but cannot accept checks of any kind.

Please allow at least 24 hours advanced notice for cancellations.

After two no-shows, the visit must be prepaid. After three no-shows, we regret that we will be unable to schedule you for an appointment.

While we will not schedule appointments after three no-shows or last-minute cancellations, you are welcome to call same-day to see if we have any availability.  If we have availability, we’ll be happy to work you into the schedule as our time permits.

We encourage our clients to arrive ten minutes prior to their pet’s scheduled appointment time to ensure there is sufficient time to complete the check-in process. While we do allow a ten minute grace period for any unforeseen delays you may encounter while traveling here, please understand that if you arrive later than ten minutes into your pet’s scheduled appointment time, you may be asked to reschedule. This allows pets arriving as scheduled to be seen in a timely manner.